Digital assistant for medical staff – how wayfinding relieves nurses and doctors

Australian research from 2024 (Geng, S., Yan, S., Zhang, C. - Wayfinding Strategies for Non-Emergency Services in Australian Hospitals) highlights that ineffective wayfinding systems negatively impact both patients and staff.

The problem of interrupting medical staff's work directly affects the productivity of the entire facility. Asking for the location of an office or ward seems like a minor task. However, attention is already diverted. When such questions are repeated dozens of times a day, they become a real problem affecting concentration and efficiency.

Paradoxically, the time spent giving directions is time taken away from those who need medical care the most. It's a less visible, but real problem that affects the quality of medical services.

Implementing digital wayfinding can be compared to hiring a silent assistant for hospital staff. Staff can delegate all patient questions to the application, which will help find the way to the destination. Implementing such a solution may seem like an investment in the image of a modern facility. However, it also significantly improves the quality of staff work.

The EasyWay system in a hospital environment acts like an experienced guide. One of the key elements is an up-to-date map. The hospital administrator has a CMS panel at their disposal where they enter information about the location of individual facilities. When changes are saved, the latest map version is sent to all devices in real time. How to harness the power of modern wayfinding? Combine interactive kiosks with an application on users' phones.

Information kiosks should be placed at hospital entrances and strategic points such as corridor junctions. An intuitive interface allows patients to determine their location in seconds and receive precise directions on where to go.

The EasyWay application brings the system's functionality directly into the patient's pocket. It serves perfectly as a complement to interactive kiosks. Patients can take the map with them and comfortably use it anywhere.

Digital wayfinding is the next step in the development of medical facilities. Utilising mobile navigation systems brings benefits to both medical staff and patients. Your patients are less frustrated searching for the way, and doctors and nurses have more time to perform key duties.

Want to know how to easily implement digital wayfinding in your building? Arrange a meeting!